Frequently Asked Questions
Everything you need to know about your QUOC performance gear.
How do I determine the correct size for my cycling shoes?
We recommend measuring your foot in millimeters and referring to our detailed Size Guide found on each product page. Our shoes are designed for a precise fit, and we provide specific suggestions for those between sizes.
What is your standard shipping timeframe?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location and local customs processing.
Can I return or exchange my order if it doesn't fit?
Yes, we offer a 28-day return policy for items in original, unused condition with all packaging intact. Please visit our returns portal to initiate a refund or exchange for a different size.
Are QUOC shoes compatible with all pedal systems?
Our road and gravel models are compatible with standard 3-bolt (SPD-SL/Look) or 2-bolt (SPD) cleat systems depending on the specific model. Please check the 'Technical Specifications' on the product page for compatibility details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer regional installments through services like Klarna and Clearpay in supported territories.
How should I clean and maintain my sports footwear?
To preserve the life of your shoes, wipe them down with a damp cloth and mild soap after rides. Avoid machine washing or direct heat sources; instead, air dry them at room temperature with the insoles removed.